Hi!

I'm a passionate Service Manager driven by a relentless pursuit of excellence.

Here's a glimpse into what fuels my professional journey:

🚀 Optimization Aficionado: I thrive on optimizing operations, satisfying stakeholders, and crafting unforgettable customer ​experiences. Turning challenges into opportunities is my forte, and I'm always ready to elevate service standards.

🙌 Leader Extraordinaire: Leading cross-functional teams is not just a responsibility; it's my calling. I excel in implementing ​innovative service strategies and fostering a culture of continuous improvement. Together, we can achieve greatness.

📚 Continuous Learner: The world of service never stands still, and neither do I. I'm committed to staying ahead by immersing ​myself in industry best practices and emerging trends. After all, knowledge is the key to unlocking endless possibilities.

💬 Master Communicator: Effective communication is the cornerstone of success. I pride myself on my ability to connect with ​stakeholders and build enduring relationships. Collaboration and understanding pave the way for remarkable outcomes.

🌱 Perpetual Growth Seeker: Complacency has no place in my vocabulary. I'm constantly pushing boundaries, hungry for new ​knowledge and skills. By embracing growth, I strive to enhance service delivery and propel organizational success to new heights.

Ready to embark on a journey of unparalleled service excellence? Let's connect and explore the possibilities together!

IT Service Manager

Siemens

Invested in delivering top-notch IT services, I ensure organizational efficiency and data integrity ​through seamless user support and system optimization strategies. From managing software ​deployments to overseeing comprehensive IT support for our user base, I'm dedicated to meeting ​our users' needs effectively.

Head of ClearSuite Service Delivery &​ IT Global Outsourcing

BNP Paribas Securities Services

I was responsible for four international applications, managed support and technical implementati​on teams across multiple locations, ensured successful project implementation and client onboard​ing, handled IT security follow-up, analyzed KPIs, an​d managed SLAs.

Service Delivery Manager

Aubay (for BNP Paribas Securities Services)

I handled incident and support management, problem resolution, transition coordination, ​documentation updates, and provider relationship management through bilingual meetings in French ​and English.

IT Specialist

KPMG

I provided support for laptops, workstations, and printers to a user base of 800 individuals. ​Additionally, I managed software updates and deployments, offered end-user support, and handled ​antivirus and encryption technology management.

What I can do

Skills & Proficiencies